Payoneer Chaos
I use Payoneer to get paid by my customers. I am supposed to paid an up front fee for producing content and then royalties on a regular …
Overview
What is Payoneer?
Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.
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Popular Features
- Fraud Detection (9)3.434%
- Payment Form Acceptance (9)1.818%
- Billing and Invoicing Support (10)1.515%
- Global Support (10)1.111%
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What is Payoneer?
Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Payoneer?
Payoneer is a partner for digital commerce,
everywhere. From borderless payments to boundless growth, Payoneer
promises any business, in any market, the technology, connections and
confidence to participate and flourish in the new global economy.
Payoneer Video
A Universe of Opportunities | Payoneer connects the world together on a single platform, to make it as easy to do business globally as it is locally.
Whether sending or receiving marketplace payouts, getting paid by international clients, payingremote contractors, optimizing...
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Payoneer Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.
Reviewers rate Fraud Detection highest, with a score of 3.4.
The most common users of Payoneer are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Payoneer is a versatile payment gateway that has been widely used by freelancers, vendors, and businesses to facilitate hassle-free transactions without tax deductions. Users have reported positive experiences with the platform, highlighting its ability to receive money from different vendors and tester sites without any hassle or commission charges. The quick and simple registration process, with account verification typically taking less than an hour, has been praised by users who appreciate the seamless onboarding experience. One of the key advantages of Payoneer is its flexibility in receiving money from anywhere in any currency, which can then be easily deposited into the user's bank account within 24 hours. This feature has made Payoneer popular among international freelancers and businesses who need to receive payments from clients around the world. Additionally, referring Payoneer to others can result in earning through their first transactions, making the platform an all-rounder earning solution.
However, some users have encountered issues with Payoneer's transaction blocking feature, which blocks transactions without reason and causes inconvenience and delays in accessing funds. The customer support provided by Payoneer has also been inconsistent according to user feedback, with some feeling misled or frustrated by the lack of assistance. Another area of concern highlighted by users is the payment approval process, which can take longer than expected and cause delays in receiving funds. Users have expressed dissatisfaction with the annual fee charged by Payoneer, especially if it is deducted from a small payment amount. Additionally, resolving issues with Payoneer accounts has proven challenging for some users, who have reported difficulties in reaching a resolution and even account closure without a clear explanation.
Despite these limitations and support issues, Payoneer continues to be regarded as one of the best solutions for receiving international remittance and converting it into local currency. Its ease-of-use and wide range of use cases have made it valuable for freelancers, businesses with international clients, and even industries like music where it facilitates the collection of mechanical royalties. Users appreciate Payoneer's convenience, security, and ability to simplify financial transactions across borders. Many businesses have integrated Payoneer into their operations, leveraging its payment gateway capabilities for mass payouts, online shopping, payment for goods and services, and withdrawal of money from banks. The platform's integration with accounting software has also made it a convenient solution for accepting online payments. Overall, despite some challenges reported by users, Payoneer serves as a reliable and versatile payment gateway for various user needs.
Global Acceptance: Many users have praised Payoneer for its wide acceptance worldwide, allowing them to easily send and receive payments internationally. This feature has been appreciated by a significant number of reviewers.
Nominal Exchange Rates: Several users have mentioned that they appreciate the nominal exchange rates offered by Payoneer compared to similar platforms like PayPal. This has been seen as a positive aspect by numerous customers.
Useful Tracking Feature: The tracking feature provided by Payoneer has been found useful by many reviewers for keeping tabs on their transactions, payments, and balances. Users have expressed their satisfaction with this feature in their feedback.
Slow customer service resolution: Several users have complained about the slow resolution of issues by the Payoneer customer service team. Users feel frustrated with the lack of prompt assistance and express a desire for faster response times.
Limited availability for international payments: Some users have reported that sending and receiving payments from certain countries is still not available on Payoneer. This limitation hinders their ability to conduct business globally and is seen as a significant drawback by these users.
Long time for international payments: There are mentions of international payments taking more than a week to be received, which is perceived as a long time by users. This delay in receiving funds can cause inconvenience and affect cash flow for businesses relying on timely transactions.
According to user reviews, recommendations for Payoneer include improving website security and design, considering it as an alternative to PayPal, and using it for international trade. Users highly recommend that Payoneer enhance the security of its website and improve its design with more vivid colors. They also suggest utilizing Payoneer as a safe and efficient payment platform, especially as an alternative to PayPal. Many users find Payoneer particularly useful for international trade, stating that it is the best alternative to PayPal for online transactions. Overall, users highly recommend Payoneer for its high-quality service, security, and user-friendly interface.
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Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
June 24, 2023
My opinion on Payoneer payment system
Pioneer is a pretty good International payment gateway.
Pioneer offers local bank accounts in many countries to receive payment in the local currency.
Pioneer offers local bank accounts in many countries to receive payment in the local currency.
- Pay or receiving money from International clients is easy with Payoneer.
- It offers a local bank account in many countries to receive payments in local currency.
- Specially Payoneer is helpful for those countries which don't have PayPal support.
- I believe Pioneer customer support is awful. It needs a lot of improvement in my opinion.
- Currency conversation charges are in higher sight than SWIFT system.
- Overall user experience is not up to the Mark.
Score 1 out of 10
Vetted Review
Verified User
We used Payoneer for almost 10 years to pay our contractors in digital marketing field in different countries. This April they asked us to re-verify our account by submitting fresh documents. It was done almost immediately, but then the verification process was stuck in limbo. I contacted support multiple times about the timelines, but every time they "sincerely apologized", but were not able to tell anything specific. All this time we were not able to send payments to our contractors (one of them is located in Georgia, and one in Ukraine), and had to use alternative systems. This week I got a notification that our account is terminated and they declined to disclose the reason. 5 figures amount is stuck in our account. I believe this company doesn't respect loyal customers, their support team is not professional and I strongly urge you to never deal with Payoneer.
- Fast payments to different countries
- Good reporting features
- Terminated our account for no reason
- I believe customer support is terrible
March 08, 2023
Almost destroyed my business, blocked account, gave fake deadlines, can't decide what they need to unlock it
Score 1 out of 10
Vetted Review
Verified User
They blocked my account with a 5-digit amount of money. Then, couldn't agree on what they needed from me to unlock it, and were giving me fake deadlines for unblocking and always failing them. Then admitted that "multiple departments are involved", that's why it takes them so long.<br><br>They seem to be intentionally holding my money, without an apparent reason. I spoke to about 15 support managers, they all give me incoherent information and fake deadlines. It seems like they just want to win time.<br><br>The timeline:<br><br>1. 4 months ago, they asked to verify a bank account that I don't use it anymore. I contacted support 5-6 times, they promised to remove it but I kept receiving verification requests. I sent them the proof and they didn't accept it, without an explanation - it seems due to minor differences in the address spelling - instead of "str.", my address starts directly with the street name.<br><br>2. I ordered their virtual card. They asked: provide a screenshot of your Amazon account. I answered: I don't work with Amazon anymore, now I work with my client M****** AG, and I am a contractor. They told me "then provide a screenshot of your account with M****** AG". Another support manager answered the same. They seem not to be able to grasp it that when you are a freelancer, you don't have an Amazon-type account with your clients. You just have a contract, and they pay you directly.<br><br>3. Now, they blocked my account completely, with a 5-digit sum on it. One manager requested a proof of two specific transactions, and 5 other points, and offered to upload it for me. When I reached again second time to provide the proof, the support manager told me just one transaction would be enough, but I need to upload it over the website. On the website, I there was just a place to upload proof for one transaction, and no place to provide the other requested points (e.g. the explanation of my relationships with counterparties, which was requested).<br><br>4. Yesterday on the call (8th or 9th call), they told me that the issue is resolved, and that the account is going to be unlocked in 6-8 hours yesterday. After 15 hours, it's still blocked and another manager says: "we can't tell you the date when it's unlocked. we will do it as soon as possible".<br><br>Seems like they have a total internal chaos and are blocking large accounts randomly, to prevent losing too much money. Remember the Wirecard story?<br><br>Also I wrote exactly the same things on Trustpilot, and ... the review is hidden from other people, only I see it. Are they paying to hide reviews? <br><br>Customer ID 29958331
- Receiving payments
- Blocking accounts for weeks without a reason
- Giving false deadlines
- Having a common sense (e.g. understanding that private companies that pay freelancers not always have an "Amazon-type profile" which can be screenshotted)
September 27, 2022
Poor Support. Would Not Recommend this Software
Score 1 out of 10
Vetted Review
Verified User
The customer service team have been awful. Trying to get simple information after 4 weeks is unacceptable. Constantly chasing and being overpromised with no responses. Very disappointed. Certainly would not recommend
- Poor Customer Response
- Lack of Fixing issues
- Quicker Response time
- Easier Contact
- Better Organisation Struction
I use Payoneer as an account to receive payments and send payments from abroad, manage my funds related to my digital services. The problems that I previously encountered with other platforms were the high commission costs and the need to travel to open accounts. Which greatly facilitates me to be able to work reducing capital management costs.
- Easy account opening
- Transfers to international accounts
- Opening of LLC accounts
- Other withdrawal options
Have been using Payoneer since it first appeared on the market. It helped me run my business, because as I am a US person not a US citizen, it allowed me to have US bank accounts connected to payment gateways such as Stripe and my ecommerce websites, and also payments for other services rendered offline or online. <br>This combination had the added convenience of the Payoneer card, which in my case, as a world traveler, was the only way to withdraw funds and use it to make offline and online purchases for my business.<br>The service also offers a possibility to withdraw to local bank accounts, something I never used but it's there, if the need arises.<br>Another convenient feature is to allow payments to your vendors, or get paid by US companies, and later companies from Europe, If I remember correctly, however, in my case it was a feature that was crippled, because I was never able to use a Payoneer bank account to do a wire, only to pay using the Payoneer card, like any regular debit card, and payments from some clients were deemed fraudulent which is ridiculous, because they were from people I know for decades! So these are great limitations.
- Transfer money from your Stripe account to your Payoneer Bank and then Payoneer card
- Withdraw money at an ATM using the card, although way too expensive.
- Payments using the card online
- As bank accounts are virtual they are way too limited for any significant operation as it doesn't allow any ACH wires.
- Pay vendors is way too complicated unless they are Payoneer partners.
- Getting paid by clients is almost impossible unless it comes from Payoneer partners, every attempt I made was deemed a fraud! Those were long time clients that payed me regularly.
March 23, 2022
Work globally without much worry
Payoneer makes it easy for me to receive dollars and withdraw my income in the currency of my country. I receive my salary every month through this platform, as well as other income I get as a freelancer. It is one of my first choices because unlike PayPal or other competitors I can withdraw the money directly to my bank account.
- Direct withdrawals to bank account in local currency.
- Receive money in a variety of currencies.
- Low fees
- Receive money from other wallets, such as PayPal or Skrill
- The payment process is a bit slow
- Customer service is worse than that of the competition
March 23, 2022
The best payment platform for freelancers
I started using Payoneer about 6 years ago and it is the best payment platform that I've used as a freelancer. They make it very easy for me to receive payment from international clients because they have any currencies that I can use. Therefore, that means that I can easily get paid from clients in many countries. They also make it very easy for me to either withdraw the funds with my very own Payoneer MasterCard or even withdraw the money to my local bank.
- High security
- Transfers are very quick
- Multiple currencies available to work with
- They provide your very own MasterCard
- Sometimes when you reach out to customer service can are not able to provide information without escalating
- Other departments are not available to provide live assistance you have to wait for an email most times
I have been using Payoneer for 4 years, and from my personal experience, I can say that Payoneer is the most reliable source of payment gateway between the vendors and the freelancers. I have been receiving money from different UHRS vendors and also from Tester sites like Digivante without any hassle and tax deductions. The registration process is also very quick and simple, and my account got verified within an hour, which is the best part I liked about Payoneer. With Payoneer, I can receive the money from anywhere and in any currency whether it is USD, GBP, EURO, or other forms of currency, and upon receiving my money in my Payoneer account it gets deposited in my bank account within 24 hours without charging any commissions. Upon referring Payoneer to a friend or colleagues, we can also earn through their first transactions, hence I can say that is an all-rounder earning platform.
- Quick and simple registration process, and account verification within an hour.
- Can receive money from anywhere and in all currencies like USD, GBP, EURO, etc.
- No tax deductions and commissions charges, all the transactions are done in a clear and crystal manner.
- Almost all freelancing sites have Payoneer as a payment option, hence we can use it on all freelancing and UHRS vendor sites.
- Payoneer doesn't allow both receiving and sending accounts in a single application, hence needs to make a different account for receiving the money and sending the money to someone.
March 04, 2022
Want to grow your business across the globe use Payoneer as your payment partner at minimal cost
Since we are an Artificial Intelligence marketing agency we have clients all over the world and we use Payoneer to receive payments from clients across the globe. It is very straightforward and does not require too much of formalities to sign up. The client also has the flexibility to pay in any currency.
- It is very well accepted world wide and also accepts more than 150 currencies.
- A decent and nominal exchange rates of currency as compared to similar platforms like PayPal.
- I can keep track of all the transactions, payments, balance, etc using Payoneer.
- It is because of Payoneer we can grow our business globally.
- Freelancers find it difficult to use Payoneer as it only accepts registered business entity names.
- The process of transfer of payments is slow as compared to Paypal and sometimes it takes 3-4 days in getting the payments.
- The customer service of Payoneer is not up to the mark and I think it should need drastic improvements.
February 26, 2022
Work internationally and grow your business without worrying about payments as Payoneer is there to get it.
Payoneer is used as a payment gateway if I want to receive any remuneration done by any foreigner. Usually, we get it from clients located in the Asia Pacific region. It is a very useful tool for us as we receive full payment (without deduction of commission) from clients situated in any part of the world. For clients, it is beneficial as he can pay us in any currency he wants.
- The best part of Payoneer is that there is no deduction of any commissions like we have in PayPal.
- I always get notifications regarding the remuneration which helps me in tracking my money.
- The payments gets automatically transfer to my bank account without any hassle.
- The conversion rate of the currency is higher than other payment tools like PayPal.
- The process of getting payment is a little bit complex in Payoneer as compared to PayPal.
- Receiving of payments takes a very long time and it's not instant.
- The customer service of Payoneer is not up to the mark and it takes a very long time to resolve simple issues.
We started to use Payoneer in 2014 as an international payment platform to receive our book sales royalties from Amazon. This has made the process of collecting royalties much more effective and much more rapid. Instead of waiting for checks or having to set up an international bank account in various countries, Payoneer was the simplest solution for us. A simple platform to collect royalties from different parts of the world.
- Receive royalties from book sales on Amazon
- Transfer royalties payment to our local bank account
- Debit card to use funds in our wallet
- Simple and easy to use user interface
- Collect in multiple currencies
- Continue to provide a range of integrated services related to financial transactions and internal payments
January 31, 2022
A world-class,popular and powerful tool for online payments.
It's simple to shop online and sending payments for goods and services with Payoneer.It's possible to withdraw money from banks using this tool.I integrate Payoneer with accounting software hence ease of accepting online payments.
- It's simple to send and receive funds online with Payoneer.
- Ease to track payments transactions.
- Secure and fast to use.
- Ease of converting money to multiple currencies.
- Ease to add debit and credit cards.
- It's simple to get started with Payoneer for free and hence I lack anything to complain.
January 14, 2022
Total monthly payout continues to grow at ferocious pace.
Through Payoneer's API, we seamlessly [integrate] payouts within our current business flow, enabling merchants to easily receive disbursements in local currency. It is one of the top mobile applications in both the Android shopping and iPhone Lifestyle categories. Optimizes the consumer shopping experience by effectively connecting users to sellers with relevant products.
- Provides a quick, easy and compliant way to receive funds no matter [what] we are in the world.
- Provides multiple ways to withdrawal funds in local currency.
- Makes the selling process as easy as possible.
- Built-in invoice maker is something that can be helpful to be user.
July 30, 2021
Payoneer is better than the best.
Score 9 out of 10
Vetted Review
Verified User
As I was working on Fiverr as a freelancer, I needed a secure payment system worldwide. Payoneer helped consistently in receiving payment from worldwide. Now in this pandemic situation Payoneer helps a thousand like me in receiving payments from all over the world. Now in the present working organization, it's being used by only our department. Basically, it helps us in receiving payments from one another in a cost-free way.
- Very easy to use.
- Trustworthy, secure way to transaction.
- Speedy processing of payments from anywhere in the world.
- Provide free Mastercard (prepaid) to withdraw cash from different places.
- Currency exchange is easy and rate is affordable.
- Excellent customer support.
- For a large scale of transactions the rate is too high.
- Sometimes it takes too much time to reply from the customer care.
- Good speed of bandwidth needed sometimes to get logged in.
June 09, 2021
Best e-commerce international payment infrastructure
Overall, it’s one of the best possible solutions
available to receive international remittance and convert that remittance into the local country's currency easily. It needs a lot of upgrades in the system, and
support staff needs to be more educated and must be available during business hours
to respond to the customers' queries. Users can transfer their international remittance
to their respective banking accounts. And their setup does not require a lot
of identity verifications.
- Payoneer offers a reliable and safe method of accepting money from outside of the country.
- It helps in making international transactions easily and users can use that money anytime anywhere.
- They have a security system which allows users to use their Payoneer to pay their bills online by just connecting it with the relevant website.
- It also allows users to transfer their money to any of their relevant banking options without any complexity.
- The biggest drawback that Payoneer has is that it does not allow users to use their money if it is from any non-registered business, which is the major drawback.
- The second major drawback that Payoneer has is that its support system is not up to snuff. They do not even know about their own system flaws.
- Really terrible approach to the customer queries and does not respond on time if the user having any difficulty in sending or receiving payments.
May 21, 2021
Easy and helpful way to get paid as a small or big business, especially in the music industry
I use Payoneer to help collect mechanical royalties through the Publisher SongTrust. It helps me collect any remaining moneys owed after a fiscal year of streaming, licensing, and commercial use of my songs. It's being used by me and is part of Song Trust's payment plan. This is all related to music releases and music industry accounting.
- Easy to set up
- Easy to track payments and history
- Helps offer additional resources to help self educate
- I'd love if they could email me a monthly statement to help me keep track
- Been having some trouble logging in lately, if there was more password help that be great!
June 25, 2020
Payoneer handle transactions with ease.
Payoneer helps us to get hold of finances in distinctive currencies. It made our process less complicated and as well satisfying our accountant. With Payoneer's capabilities, it made my online pricing a whole lot extra simpler and it will increase the reliability of online transactions.
- Payoneer gives every new user free credit card and delivered it free of charge.
- Payoneer gives 3 international bank accounts, USA, UK, and Canada to accept money in different currencies.
- Payoneer tends to accept payment worldwide unlike PayPal.
- Payoneer is not supported by some online companies to receive payment.
- It could be little slow to load sometimes.
- Account creation takes time to be completed which is frustrating.